We are experts in deploying the Microsoft Dynamics customer relationship management (CRM) system, which provides the tools to create and maintain a clear picture of your information needs.
Microsoft Dynamics CRM provides a 360-degree view of an organisation. Designed as a natural extension of Microsoft Office and Outlook®, it provides a familiar and intuitive work environment that your staff will be able to adopt quickly, ensuring increased productivity.
Microsoft Dynamics CRM is built on the scalable and secure .NET platform using standard tools and technology, including Microsoft SQL Server™, Microsoft BizTalk® Server and Microsoft Visual Studio®. This enables you to take advantage of existing IT investments and in-house expertise, minimising the total cost of ownership.
With one solution, you can customise different applications to meet the specific and various needs of your organisation.
Microsoft Dynamics CRM is a fast, powerful and flexible system that drives consistent and higher levels of efficiency with improved workflow tools, enabling cross-departmental collaboration and productivity.
Access to design tools enables users of all levels to build custom solutions that streamline everyday processes. Web services can be used to integrate applications and information, creating seamless links across systems and platforms and provide departments with a comprehensive activity view.
Microsoft CRM will enable you to:
- Improve information sharing and understanding, stakeholder focus and professional management of relationships, especially where multiple overlapping contacts are likely.
- Improve enquiry tracking and management and the life-cycle of interactions with individuals.
- Improve the efficiency and effectiveness of service delivery
- Protect sensitive information with a security enhanced platform specifically designed to maintain confidential data.
- Measure the success of individual departments, faculties or entire organisations with powerful tools that track and analyse key performance.
- Streamline installation processes and enhance diagnostic and troubleshooting tools to significantly reduce set-up time.
- Centralise management and notification tools to monitor the condition of the CRM environment.
- Develop and deliver policies and procedures relating to data quality, access, integration and ownership.
- Achieve compliance with direct marketing and Data Protection Act regulations.
Microsoft Dynamics CRM works the way you do
Microsoft Dynamics CRM integrates directly into Outlook and other Microsoft Office applications, including Microsoft Office Word, Excel® and PowerPoint®, enabling your staff to function within the familiar, user-friendly Outlook environment.
Manage tasks and information more easily. Send and manage email, store contacts and handle your appointment and event calendar without exiting Outlook.
Enhanced data synchronisation and upgraded mobility features enable all users to take advantage of the tools and information at any time, from anywhere.
Built-in intelligence improves productivity, simplifies workflow and streamlines business processes.
Microsoft Dynamics CRM works the way your organisation does
- Every department is unique in its operations. Microsoft Dynamics CRM, provides an adaptable and scalable platform to meet special service needs.
- Tailor Microsoft Dynamics CRM to match the specific issues you deal with. Intuitive, web-based design tools make it easy to modify application forms, data fields, and relationships.
- Use web services to integrate applications and information, create seamless links across systems and platforms, and provide departments with a comprehensive activity view.
- Measure the success of individual departments, offices or the entire organisation with powerful tools that track and analyse key performance.
Microsoft Dynamics CRM works the way technology should.
- Microsoft Dynamics CRM was created to enable an organisation to standardise and consolidate information, regardless of where it is created or stored and minimises administrative and operational costs.
- Protect sensitive information with a security-enhanced platform specifically designed to maintain confidential data.
- Streamlined installation processes and enhanced diagnostic and troubleshooting tools significantly reduce set-up time.
- Optimised data views and queries allow for rapid searches of large volumes of information.
- Increased system availability with fault tolerance and fail-over protection. Deploy Microsoft Dynamics CRM within clustered web, database and email server environments.
- Centralised management and notification tools monitor the condition of your CRM environment.
- Install Microsoft Dynamics CRM automatically with or without a local data store. The zero-footprint browser client provides a rich CRM experience with full application capabilities.
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