ebs4 is a comprehensive, flexible and fully integrated student management and information solution developed for the education market and used by over a quarter of all colleges in England and Wales along with a number of large adult and community learning providers.
Solution overview
ebs4 records and manages information throughout the life of the student and enables customers to plan their curriculum offering, manage its delivery and provide key management information. ebs4 has a sound track record of development to accommodate changing statutory requirements, customer needs and technical environment.
The ebs4 solution comprises a combination of installation, configuration, training, data management, helpdesk and ongoing development services as well as the ebs4 system and a range of additional enhanced services to address specific customer requirements.
Features
ebs4 is a functionally rich, modular solution that can be configured to meet customer requirements. The system includes specific functionality for the management information team, for the business development team, for academic and management staff, and for students.
The modules available within ebs4 provide the ability to manage:
- Prospectus
- Enquiries
- Applications
- Enrolments (including bar codes, online payments, and identity cards)
- Unique Learner Number (ULN) management
- Document images
- Web enquiries, applications, enrolments and payments
- Curriculum and curriculum planning
- Examinations and submissions
- Higher Education assessments
- Timetabling (including group load balancing)
- Attendance (including web registers, biometric registers, and OMR registers)
- Educational Maintenance Allowance
- Statutory returns (including ILR and LLWR)
- Employer contacts and campaigns
- Additional Learner Support
- Information review and reporting
- Email and text messaging
- Web progressions
- Active Directory integration
- Performance and funding analysis
- Interface configuration and branding
- Workflow.
Benefits
ebs4 is currently providing our large customer base with the following benefits:
- flexibility allows the ebs4 solution to be adapted to developing needs
- integrated functionality streamlines key student data processes
- less duplication of work reduces costs
- automation of key tasks frees up staff to provide better services
- experience and expertise of Tribal staff reduces implementation and training requirements
- excellent guidance and support enables work to be done more quickly
- streamlined business support and administrative processes provide better information
- secure, selective information distribution enables effective decision making
- timely, accurate operational information enhances planning and monitoring.
Customer support
At the heart of all of Tribal’s software solutions is our unrivalled support service. A dedicated team of trained experts provide an accessible and flexible service to meet the needs of our customers.
ebs4 support services include access to:
- a dedicated 0845 telephone number to contact the support team
- a website for downloading hot fixes and new software releases
- regular product updates, customer newsletters and software release notices
- facilitated user group meetings
- workshops and seminars providing information about our latest developments.
Professional services
The provision of quality information solutions requires more than just software. Fully-trained staff, good quality processes and robust and reliable systems all contribute to an effective solution.
We have the skills and knowledge to develop and deliver cutting edge services to enable our customers to gain the maximum return on their investment.
Our professional services teams have the expertise to provide our customers with solutions that are tailored to their specific requirements and can be developed together as their needs change.
Our services range from one-day workshops and training courses through to full project management of a system implementation. Our continuous improvement programmes enable customers to develop business processes and increase operational effectiveness.
Our professional services include:
- business process review
- project management
- data migration
- configuration workshops
- user training
- system implementation
- interface design and configuration
- report writing
- continuous improvement frameworks.