Have you ever been frustrated by an Excel spreadsheet, when the formula breaks, and you don’t know where you went wrong? Or have you ever forgotten to follow up with a prospective student, and wish you hadn’t let them disengage with your university? Or spent hours manually typing the names and contact details of your learners, with a niggling feeling in your mind that there must be a better way. We have all been there, be it an HR Administrator of an employer, part of the Student Administration team in a university, or an Apprenticeship Manager of a college.