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    CUSTOMER SUPPORT

    At TRIBAL we believe customer support is paramount.

    We offer our customers a friendly, reliable service to ensure they are fully supported when using our solutions. Alongside detailed reference materials and how-to guides, our customers can connect with each other, share ideas, and ask questions in our TRIBAL Community sites.

    CUSTOMER SUCCESS

    TRIBAL’s Customer Success team is responsible for assisting you in achieving your desired outcomes using our solutions and services, all while ensuring you have the best possible experience.  

    Our customer success specialists work alongside you and your account manager to fully understand your objectives, any barriers to success, and areas for improvement. This is achieved by actively monitoring activity such as product usage, adoption, use of our support services, engagement with us through our customer communities and webinars. We also enjoy speaking directly to our customers to ensure we are giving you the best value for money and best experience as a TRIBAL customer. 

    HOLIDAY SUPPORT HOURS - EMEA

    EBS

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    29 DECEMBER - 9:00 - 17:30
    30 DECEMBER - 9:00 - 17:30
    31 DECEMBER - 9:00 - 17:30
    1 JANUARY - CLOSED
    2 JANUARY - 9:00 - 17:30

    ENGAGE

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    29 DECEMBER - 9:00 - 17:30
    30 DECEMBER - 9:00 - 17:30
    31 DECEMBER - 9:00 - 17:30
    1 JANUARY - CLOSED
    2 JANUARY - 9:00 - 17:30

    MAYTAS

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    29 DECEMBER - 8:30-17:00
    30 DECEMBER - 8:30-17:00
    31 DECEMBER - 8:30-17:00
    1 JANUARY - CLOSED
    2 JANAURY - 8:30-17:00

    SEMESTRY

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    29 DECEMBER - 9.00-17.00
    30 DECEMBER - 9.00-17.00
    31 DECEMBER - 9.00-17.00
    1 JANUARY - CLOSED
    2 JANAURY - 9.00-17.00

    DYNAMICS

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    29 DECEMBER - 8:30-17:00
    30 DECEMBER - 8:30-17:00
    31 DECEMBER - 8:30-17:00
    1 JANUARY - CLOSED
    2 JANUARY - 8:30-17:00

    MAYTAS

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    29 DECEMBER - 8:30-17:00
    30 DECEMBER - 8:30-17:00
    31 DECEMBER - 8:30-17:00
    1 JANUARY - CLOSED
    2 JANAURY - 8:30-17:00

    FOR SITS SUPPORT HOURS, PLEASE REFER TO MYSITS

     

    HOLIDAY CLOSURES - APAC

     

    PLEASE NOTE: For P1 incident: Support will be available even during public holidays

    CALLISTA

    24 DECEMBER - CLOSED
    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    1 JANUARY - CLOSED

    ALL OTHER APAC PRODUCTS

    25 DECEMBER - CLOSED
    26 DECEMBER - CLOSED
    1 JANUARY - CLOSED

    OUR CUSTOMER COMMUNITIES


    Please login to your Communities site to raise an incident, service request or access online Communities content

    Callista

    EBS

    Engage

    K2

    MAYTAS

    SchoolEdge

    Semestry

    SITS (MySITS)

    Student Support & Wellbeing

    Student Marketing & Recruitment

     

     

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