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    CUSTOMER SUPPORT

    Whatever you need - a quick fix, a deeper conversation, or a new way of working - you're in the right place. 

    PLEASE BE ADVISED

    Due to the Bank Holiday in the UK on Monday 31 August the Service desk will be closed.

    If you experience any issues while the support desk is closed, please raise a ticket via your Community Account and we will respond as soon as possible when we reopen.

    Full support will re-open on Tuesday 1 September.

    How can we help?


    Three ways to get what you need.

    CUSTOMER SUPPORT

    Raise a ticket, or ask the community


    Log in to your product's community portal to raise an incident, or find answers from other users.

    CUSTOMER SUCCESS

    Talk to Customer Success


    Your point of contact for everything beyond a support ticket - adoption, outcomes and strategy. 

    CUSTOMER VOICE

    Recognise
    the Tribal team


    Our team love hearing when they've made a difference to you. Recognise today to let them know. 

    CUSTOMER COMMUNITIES

    Find your support portal


    Please log in to raise an incident, submit a service request or access community content for your product. 

    Don't have a communities account? Click here to create one.

    Callista

    EBS

    Support hours:
    9:00 - 17:30 GMT

    Engage

    Support hours:
    9:00 - 17:30     GMT

    K2

    Support hours:
    8:30-17:00 GMT

    MAYTAS

    Support hours:
    8:30-17:00 GMT

    SchoolEdge

    Semestry

    Support hours:
    9:00-17:00 BST

    SITS (MySITS)

    Support hours:
    9:00 -17:00 GMT

    Student Support & Wellbeing

    Support hours:
    8:30-17:00 GMT

    Student Marketing & Recruitment

    Support hours:
    8:30-17:00 GMT