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CUSTOMER SUPPORT
At TRIBAL we believe customer support is paramount.
We offer our customers a friendly, reliable service to ensure they are fully supported when using our solutions. Alongside detailed reference materials and how-to guides, our customers can connect with each other, share ideas, and ask questions in our TRIBAL Community sites.
CUSTOMER SUCCESS
TRIBAL’s Customer Success team is responsible for assisting you in achieving your desired outcomes using our solutions and services, all while ensuring you have the best possible experience.
Our customer success specialists work alongside you and your account manager to fully understand your objectives, any barriers to success, and areas for improvement. This is achieved by actively monitoring activity such as product usage, adoption, use of our support services, engagement with us through our customer communities and webinars. We also enjoy speaking directly to our customers to ensure we are giving you the best value for money and best experience as a TRIBAL customer.
OUR CUSTOMER COMMUNITIES
Please login to your Communities site to raise an incident, service request or access online Communities content
Callista
EBS
Support hours:
9:00 - 17:30 GMT
Engage
Support hours:
9:00 - 17:30 GMT
K2
Support hours:
8:30-17:00 GMT
MAYTAS
Support hours:
8:30-17:00 GMT
SchoolEdge
Semestry
Support hours:
9:00-17:00 BST
SITS (MySITS)
Support hours:
9:00 -17:00 GMT
Student Support & Wellbeing
Support hours:
8:30-17:00 GMT
Student Marketing & Recruitment
Support hours:
8:30-17:00 GMT
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