Customer Support

At Tribal we believe customer support is paramount.

We offer our customers a friendly, reliable service to ensure they are fully supported when using our solutions. Alongside detailed reference materials and how-to guides, our customers can connect with each other, share ideas, and ask questions in our Tribal Community sites.

Customer success

Tribal’s Customer Success team is responsible for assisting you in achieving your desired outcomes using our solutions and services, all while ensuring you have the best possible experience.  

Our customer success specialists work alongside you and your account manager to fully understand your objectives, any barriers to success, and areas for improvement. This is achieved by actively monitoring activity such as product usage, adoption, use of our support services, engagement with us through our customer communities and webinars. We also enjoy speaking directly to our customers to ensure we are giving you the best value for money and best experience as a Tribal customer. 

SITS
Holiday Support Hours

23.12 - 9AM-5PM
24.12 - 9AM-5PM
25.12 - CLOSED
26.12 - CLOSED
27.12 - 9AM-5PM
30.12 - 9AM-5PM
31.12 - 9AM-5PM
01.01 - CLOSED
02.01 - 9AM-5PM
03.01 - 9AM-5PM

EBS
Holiday Support Hours

23.12 - 9AM-5.30PM
24.12 - 9AM-5.30PM
25.12 - CLOSED
26.12 - CLOSED
27.12 - 9AM-5.30PM
30.12 - 9AM-5.30PM
31.12 - 9AM-5.30PM
01.01 - CLOSED
02.01 - 9AM-5.30PM
03.01 - 9AM-5.30PM

MAYTAS
Holiday Support Hours

23.12 - 8.30AM-5PM
24.12 - 8.30AM-5PM
25.12 - CLOSED
26.12 - CLOSED
27.12 - 8.30AM-5PM
30.12 - 8.30AM-5PM
31.12 - 8.30AM-5PM
01.01 - CLOSED
02.01 - 8.30AM-5PM
03.01 - 8.30AM-5PM

Our Customer Communities

ebs / Maytas / Maytas Hub / K2 Communities

Tribal Engage Community

SITS:Vision (MySITS)

Tribal Edge Customer Community

Tribal Dynamics Community