TRIBAL EDGE
Student Support & Wellbeing
Guide and engage students with dedicated tailored support
Education specific, enterprise-level student support, in the cloud.
Personalised student support with world-class engagement and self-service functionality.
From cross-platform enquiry management through to the handling of individual student needs, Tribal Student Support & Wellbeing enables all forms of student support to be securely managed in the cloud.
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State of the Nation Report
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State of the Nation Report
Enquiry and case management
Our solution provides comprehensive management of student welfare by leveraging case management, knowledge base, and central record functionalities. Complex cases are separated into individual issues and resolved by assigning and managing resources from multiple departments.
Dynamic self-help student portal
Create a responsive and accessible student portal with features such as an online knowledge base for FAQs, tracking support requests, and logging new requests. The portal also allows students to self-book services and participate in community building through forums and blogs.
Cloud-native and omni-channel
Securely cloud-native, central to the heart of the Student Support & Wellbeing solution are 'cases'. These can be created via multiple channels including live chat, video, email and student portal.
Personalised disability support
Identify and record any additional needs following an assessment. Manage funding requests and approvals, and maintain a complete list of student interactions with support and welfare teams from within a central record.
Streamlined and automated processes
Out-of-the-box automated workflows handle common scenarios, including intelligent routing of cases, resolutions, and other business processes. Students can switch between bot and human agents seamlessly without losing context.
Secure, compliant visual engagement
Security is vital - restrict access to only nominated users of the system. During co-browse sessions, any sensitive fields or strings within a student’s mobile app or web page can be masked. Agents can also push files securely to ensure compliance with institution privacy policies.
World-class platforms with seamless integration
Built on the Microsoft Power Platform and designed to integrate seamlessly with student management systems, Tribal Student Support & Wellbeing is a full enquiry and case management suite, built for education and delivered in the cloud.
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