Building trust

With our people

Tribal’s capabilities are founded on the talent and expertise of our people. At all levels, our development, retention and recruitment strategies have a strong emphasis on diversity. We constantly benchmark our practices to identify our skills capabilities and any gaps which need to be recruited.  We are always looking at new approaches to attract, retain and develop a diverse range of talent that meets our operational requirements.

Our success as a growing international business is a tribute to our team’s energy, commitment and know-how. We invest in our people, providing them with the tools and training to support and enable them to realise their potential. 

Tribal's values

Tribal brings together highly talented people in a creative and collaborative environment. 

We continue to embed our values and challenge ourselves asking “What have you done today which shows our values in action?”

Our values are:

• Trustworthy - we value honest discussion, we anticipate, listen and respond to requirements and we rely on each other;
• Pioneering- we welcome change, we strive to innovate and we aim to meet the needs of the ever-evolving education market place;
• Accountable- we take ownership, we keep our promises and are focused on delivering successful outcomes; and
• Dedicated- we are committed to our customers; work to secure long-term partnerships and we collaborate to deliver optimum solutions.

Communication

Tribal has a number of offices in the UK and around the world – see the locations here. Communication among our people is crucial and is a fundamental platform of our success. We use a combination of Group-wide updates, including webinars, as well as running specific local communication sessions. We supplement these by communicating via a number of channels (email, internal bulletin boards). We also make extensive use of our Office 365 infrastructure with corporate news hubs for all main areas.

Our communication strategies, both internal and external, feed the key relationships upon which we rely to achieve our goals.

Gender pay equality

Tribal has published its first Gender Pay Gap statutory report for our UK employees, prepared in accordance with the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017 that came into effect in April 2017.

Please see here for the latest report.

With our customers

We have a wide range of mechanisms to regularly engage our customers, both to inform and also to obtain their feedback and input. These includes:

• Account management
• Regular communications- including email updates, newsletters, and a website that includes news and weekly blogs;
• Customer conference- we hold an annual conference, Empower, for all customers globally where over 50 sessions are run to update customers on all areas of product and services. We showcase our domain knowledge and expertise including our insights in the future direction of the market. It also provides opportunity for customers to comment, question and provide feedback directly to Tribal employees;
• User groups- most product areas have their own user groups (our customers), either managed by the users themselves or supported by Tribal, where users can discuss products and any concerns or issues;
• Customer Advisory Board (CAB)- we have a formal, strategic advisory board for the Tribal Edge solution which engages customers globally and across education sectors, for review of the Tribal Edge plans and roadmap; and
• Additional customer engagements- Tribal employees and senior managers regularly meet customers for two-way discussions on an as needs basis.

Our stakeholders have a track record of providing genuine feedback on their use of our solutions via the above communication methods; most commonly from the User Groups and CAB.  It is common for this feedback to be incorporated in our product roadmaps. 

With our shareholders

Our activities to regularly engage shareholders is presented here. This ensures an ongoing dialogue between shareholders and Tribal.

  

You can view our overall governance process here.

Tribal's governance