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Tribal’s goal is to be the international, market-leading education software and services provider, valued by customers, employees and shareholders alike.
Tribal is a world-class, education focused company, providing the expertise, software and services needed by education and business organisations worldwide. Everything we do underpins the experience and success of our customers’ students.
We operate internationally and serve hundreds of Higher Education, Further Education and Vocational institutions; thousands of schools; and many Government and State bodies, Training Providers and Employers; in over 55 countries. Tribal employs over 800 professionals with deep educational domain expertise, across our offices in the UK, Australia, New Zealand, Canada, US, Middle East, Philippines and Malaysia.
Our vision is simply: to empower the world of education.
Our mission is: to provide the expertise, software and services required by education and business organisations worldwide to underpin student success.
We strive to research, develop and deliver products, services and solutions needed by education institutes across the world that support the primary goals of educating students, providing optimum learning experiences and ultimately, delivering successful outcomes. Our solutions enable institutes to maintain their focus on the quality of learning and development offered to their students.
To find out more about our business model, please see our latest Annual Report here.
Our core product strategy focusses on reimagining our market-leading software solutions to be delivered 'as-a-Service' from our proprietary Tribal Cloud infrastructure. This transformative approach not only enhances the customer experience, it also reduces customer risk and management burden, driving greater efficiency in the associated business processes.
To find out more please see our latest Annual Report here.
Tribal proactively engages with its shareholders and potential shareholders alike. This is through a series of mechanisms:
Contact with major shareholders is principally maintained by the Executive Directors, who ensure that their views are communicated to the Board as a whole. The Chair is also available to discuss governance and other matters directly with major shareholders. At every Board meeting, the Board is provided with the latest brokers’ reports and a summary of the contents of any meetings with shareholders. The Board considers that the provision of these documents is a practical and efficient way for both the Chair and Senior Independent Director to be informed of major shareholders’ opinions on governance and strategy and to understand any shareholder issues and concerns.
If you would like to know more about Tribal as a shareholder, or potential shareholder, please contact us through our investors email address and we will put you in touch with one of our Executive Directors.
As well as our shareholders, we regularly engage with the wider stakeholder group including employees, customers and regulators. Our engagement activities and ability to build trust, is described here.
In addition, we take our Corporate Social Responsibilities (CSR) seriously and encourage a proactive and positive attitude towards CSR across the company.
Tribal empowers educators and we are proud to support an industry that changes people’s lives and contributes so much to society. We believe in fairness, integrity, and ‘doing the right thing’. This means we treat our people well, and that we expect to give something back to the communities where we work, through our charitable activities.
Previously, we had set up and managed our own charitable body - the Tribal Foundation. This has contributed to and supported numerous projects within the UK and globally, with the stated aim of widening the opportunity of education to those who are in any way disadvantaged. The Foundation has contributed over £600,000 to a variety of programmes.
From 2018 onwards, we have decided to adopt a different approach to encourage wider employee participation. We will continue to run Give As You Earn (GAYE) schemes, including the option of company-matched contributions, to allow employees to contribute to their chosen charities, but we now also allow every member of staff to take a day's paid leave to support a charity of their choice. This has been actively promoted and team-wide participation has been encouraged. All such endeavours are then presented in the company newsletter, Tribal Talk.
In addition, new charity teams are being established across the company, representing the major regions we have staff based in, with the goal of annually selecting a charity to support financially, and with the employee charity days.
Our Risk Management Framework applies consistently across all Tribal offices and regions and is managed at Operational and Corporate levels. Risk management activity is overseen by the Chief Executive Officer, with the support of the Executive Management Team and Cyber Security and Compliance Team (see below).
Our framework enables us to remain vigilant to all known and emerging risks and opportunities. Effective risk management supports informed decision making; enables us to minimise impact from unforeseen internal or external events; and allows us to fully exploit emerging opportunities. Our objectives for risk management are to:
At the Operational level, risks are recorded and managed within our Risk Management tool or projects as required and in line with the Risk Management Framework.
At the Corporate level, our Risk Management tool holds risks pertinent for every line of business, including central support functions. Above these, there is a single central risk register for Group Principal Risks and Uncertainties, which records the top risks to the business.
Risk registers are reviewed regularly by Risk Owners and by the Cyber Security and Compliance team on a bi-annual basis which supports the escalation of any risks with a high residual impact, or potentially pervasive risks, to a higher level risk register as appropriate. This process is overseen by the Cyber Security and Compliance Team.
The Board determines the amount and type of risk that Tribal is willing to take on in pursuit of its strategic objectives. The Board’s appetite for risk is influenced by various key factors including (but not limited to) the overall economic, regulatory and operational landscape in which we operate.
The Executive Management Team and Cyber Security and Compliance Team monitor and advise the Board of these key influences which enables the Board to adjust the amount of risk that Tribal takes on. Risk tolerance may, by business choice, differ in different parts of the company.
The Framework defines how risks should be handled depending on their severity level.
Risk registers are updated as and when required. A full review is undertaken bi-annually. The highest-rated risks are presented to the Board every quarter by the CEO. Every six months the Board is presented with the risk spread and details on the highest risk for each line of business.
Find out how we manage the Tribal business using our Dynamic Management Framework
