Starting university life is challenging at the best of times. From meeting new people, to moving away from home (likely for the first time), and discovering a new way of learning… it’s not unusual for students to feel apprehensive about what lies ahead. Throw Covid-19 into that mix and the new challenge becomes even more overwhelming. With so much uncertainty and lack of clarity on what the future holds, there has never been a more important time for universities to provide a robust student support and welfare service, especially to those first year students who will be joining the university in the near future.