Key ways to differentiate your campaigns to attract international students to Australia.
Recruiting international students was challenging prior to the global pandemic, but since the outbreak of Covid-19, marketing teams in Australia's higher education institutions have to be even smarter in the way they develop campaigns for prospective students. With a global focus on attracting international students, listening to the student voice, and reflecting it in finely tuned, hyper-relevant marketing and recruitment programs, has never been more important.
In this blog, we summarise the key takeaways from the recently published, must-read International Student Barometer whitepaper for marketing and recruitment departments that want to target international students. With a deep dive into some international student groups and what messages they care about most.
Overall, the top considerations for international students from across the world for specifically choosing to study in Australia are future career impact, reputation of the institution, and reputation of the qualification they will gain - with the university’s website, education agent and family influencing their final decision.
"Reputation of qualification (95%) and institutional reputation (95%) remain top factors for students choosing Australian institutions, a result of decades of positive student experience. The challenge not just for institutions but for Australia as a whole is to recover ground in those aspects of the international student experience where these latest results show that we have fallen behind competitor destination countries." (Page 34)
Previous years have seen overall satisfaction levels amongst Australia’s international students equalling or exceeding those reported globally. This year’s results show Australia sitting marginally below overall global benchmarks. The differences between Australia’s scores and the global benchmark are very slight, and only of significance where that difference is three percentage points or greater.
For example, students revealed that online experience is a significant factor in the drop in happiness and satisfaction levels, the whitepaper summarises: “International students who participated in an online/virtual onboarding programme were notably less likely to be satisfied with it than their counterparts who attended a face-to-face orientation.” (Page 14)
So paying close attention to the blended and online international experience from before the point of enquiry, through communications and beyond enrolment, is key to converting prospects into admissions.
It’s therefore worth testing and reviewing marketing and recruitment processes to ensure that no prospective student’s communications are overlooked, and are appropriately nurturing. A CRM system built specifically for higher education can play an important role in nurturing students and automating communications to ensure all enquiries receive a response. And as students respond well to word of mouth and peer recommendations, student testimonials about positive online applications, enrolment and admissions experiences the university has facilitated might help to put prospective students at ease.
Top consideration: Future career impact and employability
Students are increasingly making career focussed study decisions. In 2014, ‘institution reputation’ was the number one reason amongst international students according to 93% of respondents; since 2018 however, ‘future career impact’ has been number one for both undergraduates and postgraduates.
Interestingly, Tribal’s benchmarking data indicates “Career and employability-related aspects of the learning experience continue to record lower levels of satisfaction amongst international students globally. While satisfaction levels of Australia’s international students generally align with global results, these areas represent opportunities for institutional focus and improvement." So developing marketing campaigns that share the positive impact the institution and study will have on an international student’s future career will help to differentiate your university from the competition. And be sure to include the earning potential of specific course titles as well as the reputation of the institution in your campaigns. As student happiness is influenced by how prepared students feel for their next step after graduation, focusing case studies on employability and next steps is also likely to turn graduates into brand ambassador alumni. For postgraduates, unsurprisingly, the quality of the research is also something they need to be sure about from your communications.
But how can you further tailor your campaigns to students groups from specific countries? Here we take a look at six different international student groups; China, India, Hong Kong SAR, Vietnam, Nigeria and Germany.
Top considerations for six international student groups
Here are our highlights for six specific international groups, which have been drawn by analysing the ISB data that correlates to the question “Overall how happy are you with your life at University at this stage in the year”:
Learning, living and support are at the top of the list for students from China choosing to study internationally, with the host country’s culture being key to their decision-making. Campaigns that also focus on the range of social activities they can engage in, any faith provisions you offer, and the opportunities to host their friends will help to attract these students. Showcasing the wealth of Australian culture, and how easy it is to travel to and enjoy using your university as a base, will also help with this student group’s shortlisting.
Students from across India who are looking to study internationally need to know they can make good contacts for their future, whilst making friends with a diverse range of people through the social activities your university has on offer. So sharing information about the range of ways international students can engage with their peers, outside of their academic studies, alongside details of the specific extra-curricular activities available at the university will help target messaging to students from India.
Hong Kong SAR
The quality of graduate school, opportunities to manage research, and teach are of the upmost importance to students from Hong Kong SAR when shortlisting their potential international universities. Case studies that share how other Hong Kong SAR students have taught through their graduate programmes will be of real interest to this student group.
For students from Vietnam, transportation is key and features twice in their top considerations – both between university locations and links to other places in the host country. So campaigns that feature the ease of travel will certainly help attract this student group. Living satisfaction is also important, so focussing on the residences you have to offer, as well as the support options available will be key to the success of the campaigns. Sharing positive information from the university’s Student Advisory and Student Union will also help to influence their decision.
The data set from students from Nigeria was less consistent than other groups, perhaps making this group more difficult to target with marketing campaigns, but overall support, learning and living influenced international students’ happiness with their host university. Interestingly, the cost of housing is now more of an important consideration than in the 2017 ISB. So on balance, campaigns that focus on the support available to international students – both from a living and a learning perspective - are likely to resonate more.
Campus safety has long been a deciding factor for students from Germany when considering where to study internationally. The campus surrounding, size of classes, access to personal tutors, and opportunity to study with people from other cultures also influence their choice of university. So campaigns that focus messaging around these considerations, as well as lots of information about specific academic content of the courses on offer to them are more likely to attract students from Germany.
Key Take-aways from the spotlight on six international student groups
Sharing case studies from happy students who are eager to recommend your institute for a welcoming arrival, high-quality courses and learning provision, and excellent standards of living in safe, secure and diverse student communities will have appeal to all priority nationalities. The following four elements are also consistent across these groups, making them cornerstone content for your campaigns:
- Making good contacts for the future - including employability and career opportunities
- Opportunities to experience the host culture – including ease of travel
- Social activities – and insight into the sense of community amongst diverse groups of students
- Social facilities and faith provision – to help showcase that you offer a home, away from home.
The other great news to shout about? Students are continuing to look to study abroad – and they are looking at countries with a high vaccine rate. So mentioning Australia’s positive vaccination story could also be another highlight of your 2022 campaigns.
To make sure your 2022 international student nurture campaigns are optimised for engagement, download our free guide full of top tips to make the most of your CRM solution.
Student Marketing & Recruitment
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