Northumbria University, based in the UK, has been a Tribal customer since 2005, when they implemented the SITS:Vision Student Information System. SITS:Vision has enabled the university to transform its student journey through one streamlined and powerful system.
The right solution
Northumbria University chose SITS:Vision and Tribal’s experts to revamp the way their staff collect, analyse, share and act on information. The market leading system supports the university from student recruitment and admissions, through to student support and retention. The software is designed to improve services, provide better access to information, increase accountability, automate processes and ultimately provide a better, seamless student experience.
The university use e:Vision, the SITS:Vision web portal, which can be used by both staff and students at the institution and is compatible with tablets and mobile devices. Northumbria University has developed e:Vision for both staff and students, they use it more and more due to increasing functionality, including bespoke workflows and business processes tailored to their needs.
The university’s internal processes have improved through using SITS:Vision, they are now able to serve up data and functionality to their staff and students, with confidence that the data is correct and based on real insights. It’s much easier for their staff to report on data and check student records, with the reassurance that the records are up-to-date and error free.
Redefining student management
Melinda Cook, Assistant Director / Deputy Academic Registrar at Northumbria University said:
“SITS:Vision gives Northumbria University the ability to interact with our students and academics in one integrated system, reducing any inaccuracy and time wasted by using multiple student information systems. It has enabled us to maximise online processes and automation, saving time and resources for our internal teams.”
Working with Tribal
To conclude, Melinda said:
“We have a good relationship with Tribal and the Tribal team, we are happy with the support we receive, and we collaborate with their team to share our thoughts and suggestions on any enhancements that could be made to the technology.”
Looking to the Future
Northumbria University’s future strategy is to move their systems to the Cloud with the support of Tribal. Moving to the Cloud will ensure university applications are running and connected 24/7, reducing the hassle and stress of managing a student information system.
They are also looking to work with Tribal on the possibilities of better interfacing with SITS:Vision, their CRM and virtual learning environment. Finally, they are looking to enhance their use of SITS:Vision through more workflow processing and using online admissions to support their student recruitment process.
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