Case Study

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Backstage Academy

Posted by Sarah Athow-Frost on February 23, 2021


Backstage Academy, a specialist education provider for the live events industry, had an ambition to become a recognized independent Higher Education provider. With the industry knowledge, staff and contacts they had everything in place –but required a more efficient and comprehensive data management system. To ensure robust and secure student records, they decided to invest in a Student Information System that could transform their data handling and business insights.

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Topics: Further Education, Case Study

Durham University – transforming student recruitment, engagement and retention with Tribal

Posted by Charlotte Boaden on February 18, 2021


With ambitious targets to transform the way it recruits and retains students – both domestic and international – Durham University needed to replace its spreadsheets and point solutions with a CRM platform that would support timely, relevant, targeted communications from pre-application support to post-enrolment. 

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Topics: Higher Education, Case Study, Student experience, Student Recruitment

Span Training transform communications with Tribal Engage

Posted by Tribal Group on September 30, 2020

Span Training and Development Ltd is a leading Government funded training provider operating in the South of England, with over 30 years’ experience in vocational training and apprenticeships. They facilitate apprenticeships and traineeships in Hairdressing and Childcare, and have recently launched Business Apprenticeships in Team Leading, Business Admin and Management. Span Training work with over 380 learners in over 140 workplaces around the UK, and are committed to providing high quality customer service, and bespoke training that meets employers and learner needs, alongside regional demands, Ofsted, awarding body and ESFA requirements.

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Topics: Case Study, Skills & Training, Student experience

Shared approach to English and maths yields increase in pupils’ results

Posted by Mat Kirby on March 10, 2020

St Aidan’s Catholic Academy recognises the need for schools to increase the number of pupils attaining level 5 or above in both English and Maths with the new 1-9 specifications introduced in 2015. Subsequently, they have undertaken the necessary steps to establish an overall strategy that aims to improve and maintain pupils’ performance in English and mathematics. This strategy has proved to be extremely effective, showing an increase in the pupils’ results, while also adhering to the Quality Mark framework.

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Topics: Further Education, Schools & Early Years, Quality Mark, Case Study

Rachel Keeling Nursery: Turning early years passion into rapid pupil development

Posted by Tribal Group on December 5, 2019

Rachel Keeling Nursery School, a fully inclusive, specialist Early Years provider in Bethnal Green, Tower Hamlets, is a school that truly believes that communication, literacy and numeracy enable social mobility.

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Topics: Schools & Early Years, Quality Mark, Case Study, School Improvement

University of Aberdeen revolutionised their student engagement & conversion process

Posted by Tribal Group on December 3, 2019

Megan McFarlane from the University of Aberdeen explains how her team have revolutionised their student engagement and conversion processes by digitally transforming the way they do their jobs.

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Topics: Higher Education, Case Study

Fanshawe College: Focusing on international students & utilizing resources wisely

Posted by Admin on January 24, 2019

Fanshawe College, based in Canada, is a longstanding i-graduate customer using the International Student Barometer (ISB) to capture crucial data on international student experiences, enabling them to track and compare satisfaction levels.

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Topics: Case Study

The Commonwealth War Graves Commission (CWGC)

Posted by Admin on January 23, 2019

The Commonwealth War Graves Commission (CWGC) honours the 1.7 million men and women of the Commonwealth forces who died in the First and Second World Wars, and ensures they will never be forgotten. CWGC commemorates the war dead, its principal function is to mark, record and maintain the graves and memorials of military service personnel who died in the two World Wars.   It maintains cemeteries and memorials at 23,000 locations in more than 150 countries, and preserves extensive records and archives.

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Topics: Case Study

Northumbria University revamp the way their staff collect, analyse & share information

Posted by Tribal Group on January 22, 2019

Northumbria University, based in the UK, has been a Tribal customer since 2005, when they implemented the SITS:Vision Student Information System. SITS:Vision has enabled the university to transform its student journey through one streamlined and powerful system.

The right solution

Northumbria University chose SITS:Vision and Tribal’s experts to revamp the way their staff collect, analyse, share and act on information. The market leading system supports the university from student recruitment and admissions, through to student support and retention. The software is designed to improve services, provide better access to information, increase accountability, automate processes and ultimately provide a better, seamless student experience.

The university use e:Vision, the SITS:Vision web portal, which can be used by both staff and students at the institution and is compatible with tablets and mobile devices. Northumbria University has developed e:Vision for both staff and students, they use it more and more due to increasing functionality, including bespoke workflows and business processes tailored to their needs.

The university’s internal processes have improved through using SITS:Vision, they are now able to serve up data and functionality to their staff and students, with confidence that the data is correct and based on real insights. It’s much easier for their staff to report on data and check student records, with the reassurance that the records are up-to-date and error free.  

Redefining student management

Melinda Cook, Assistant Director / Deputy Academic Registrar at Northumbria University said:

“SITS:Vision gives Northumbria University the ability to interact with our students and academics in one integrated system, reducing any inaccuracy and time wasted by using multiple student information systems. It has enabled us to maximise online processes and automation, saving time and resources for our internal teams.”

Working with Tribal

To conclude, Melinda said:

“We have a good relationship with Tribal and the Tribal team, we are happy with the support we receive, and we collaborate with their team to share our thoughts and suggestions on any enhancements that could be made to the technology.”

Looking to the Future

Northumbria University’s future strategy is to move their systems to the Cloud with the support of Tribal. Moving to the Cloud will ensure university applications are running and connected 24/7, reducing the hassle and stress of managing a student information system.

They are also looking to work with Tribal on the possibilities of better interfacing with SITS:Vision, their CRM and virtual learning environment. Finally, they are looking to enhance their use of SITS:Vision through more workflow processing and using online admissions to support their student recruitment process.

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Topics: Higher Education, Case Study

Transforming the admissions process at University of the Arts London

Posted by Admin on January 21, 2019

Made up of six equally renowned colleges, University of the Arts London (UAL) is a world-class provider of over 200 courses in art, design, fashion, communication and performing arts. Over half of all Turner Prize winners and nominees are UAL alumni.

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Topics: Case Study

Maytas and e-track for APM

Posted by Admin on January 18, 2019

APM have been a Tribal customer for over 18 years, using Tribal’s leading learning management solution Maytas alongside the powerful ePortfolio solution e-track, to manage their skills, training and apprenticeships.

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Topics: Case Study

Burnley College transform their operations and learner experience with ebs

Posted by Admin on January 15, 2019

Burnley College is a further education college based in Burnley, UK, their provision includes sixth form, adult learning, apprenticeships and university education.

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Topics: Case Study