Robert Gordon University Aberdeen – providing a single version of the truth with SITS

Posted by Ella Higham

Robert Gordon University Aberdeen have been long-time users of SITS, having implemented in 1998. Whilst the university had been able to bring some new elements of functionality on-board since their implementation, they weren’t able to go back and add to existing functionality to take advantage of new functionality or to amend embedded working practices in line with good practice. This left them in a position where they had workarounds supporting workarounds and were overly reliant on numerous external databases, rather than holding key information in SITS.  They also found themselves severely lacking in the internal resources required to support SITS:Vision.

Robert Gordon University Aberdeen started their ‘Continuous Improvement Project’ in early 2017 with the aim to provide a ‘single version of the truth’ by removing duplicate systems across the university, increase personalisation in communications, improve access to support systems and capture high quality data.

Over the last three years, the university has seen huge benefits across the institution from both cost savings and functional improvements.

Gillian Reid, Project Lead at Robert Gordon University says:

“There have been numerous teams that have worked hard to deliver improvements at RGU. We are proud to say the project has been very successful.  We are excited about our new systems and the positive impact we are now realising across the institution.”

Julia Gold, Professional Services Implementation Consultant at Tribal Group concludes:

“A mentored build was a new approach for us at Tribal, but it worked extremely well and led to up-skilling several members of the RGU team. The project was run by an excellent, extremely well organised Project Manager, who was flexible and reasonable in the face of unexpected change, kept on top of issues, and ultimately helped us focus on delivery.”


Tribal’s Student Information Systems (SIS) manage the complete student lifecycle from: attracting talent, on-boarding new recruits, day-to-day support, exams and assessments, to graduation and alumni communities. Intuitive for students and staff alike, our systems make everyday tasks as quick and efficient as possible. To discuss how SIS can support your institution, get in touch.

View RGU’s project overview


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